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Testimonials

As would be expected by any supplier of top quality products, we receive a lot of letters and emails from customers who want to express their delight with their new Marvin windows and doors. They obviously tell their friends too, because a large proportion of our sales come from referrals from satisfied customers.

We have reproduced a small selection of these letters and emails below, with the names and addresses of the senders and the names of any competitors blacked out. We have also blacked out names of Marvin Architectural staff, but other than this, they are unedited.

Mr. xxxxxxxxxxxx
General Manager
Marvin Architectural
Canal House
Catherine Wheel Road
Brentford
Middlesex TW8 8BD

Dear xxxxxxx,

I would like to confirm how impressed I am with the 10 Marvin sash windows that I have had installed at my property.

Until I visited you at your stand at the Home Improvements show in Wembley in 2003 I was unaware that your product was available. It amazes me that people will continue to install uPVC windows in period properties when Marvin windows are available as authentic wooden sashes with all the modern requirements for heat containment. They are also considerably better value than those available from other wooden sash-window companies in London and compare very favourably with uPVC prices. It is not worth compromising the overall appearance of a period property with uPVC windows just so you don't have to paint them.

I will certainly recommend Marvin to anyone and will invest in further Marvin windows if I need to in the future.

Yours sincerely,

xxxxxxxxxxxxxxxxxxxxx

Marvin Architectural Ltd
Stephen St
Dunlavin
Co Wicklow

Dear xxxxxxxxxx,

I write to express our sincerest thanks for the excellent service your company has provided us with, in installing our beautiful Marvin windows. From the very first telephone call we made to your offices in Dunlavin xxxxxxxx and I were very impressed by your professional approach. Your sales person, xxxxxxxxxx , was indeed, exceptional in the manner he dealt with us. He was able to answer absolutely all our queries and, ultimately, left us with no doubt that Marvin windows were perfect for our project. They were installed within the promised time scale and are greatly admired by everybody who visits our house. I have no doubt that many of our friends who intend building their own houses will certainly consider using Marvin products.

Again, very many thanks to all your staff and especially xxxxxxxxxxx and we look forward to enjoying life in our beautiful new house in xxxxxxxxxxxx, Goresbridge.

Yours sincerely,

xxxxxxxxxxx & xxxxxxxxxxx xxxxxxxxxx

From:xxxxxxxxxx
To:xxxxxxxxxx This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
Subject: Marvin Windows are fab!

Hi

As a result of seeing your company at one of the Building & Renovating shows, last year we purchased some windows/patio doors from you for our 2 storey extension. Because I am finishing the extension myself I have not yet completely finished (only the sitting room to go – yippee). However, I thought I would just take the opportunity to say how very pleased we are with your products. They are so well made and everybody comments on them. They look fantastic. The builder thought they were just so easy to fit - initially he was a bit concerned - windows from the US – uh oh. But, in the end he was truly won over.

And not only this, but there was enough decent timber left over from the packaging to make a nice little CD rack :-)

Also, I would like to thank xxxxxxxxx for her persistence in staying with us - yes we dithered, yes we looked at xxxxxxxxx (ABSOLUTELY NO CONTEST), but she maintained a presence that was never pushy - but her keeping in touch definitely won our order.

Also, to xxxxxxxxxx for all the help he gave us whilst xxxxxxxxxx was on maternity leave.

You have a very helpful/knowledgeable team - they offer fantastic support for the end user.

I have enclosed a couple of snapshots if you are interested.

My only small (very small) criticism (well observation really) is that the catalogue is geared to the US market - whereas in the UK things are slightly different. I just felt a one page on exactly what is needed for a typical UK style window (sills etc.) might have been useful.

Apart from that well done and many thanks again.

Just want to replace all the existing windows now!!!

Regards

xxxxxxxxxxxxx

xxxxxxxxx
xxxxxxxxxxx
Reading

From: xxxxxxxxxxxxxx
To: This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
Subject: Windows

I have had my Marvin windows installed today and although I had waited a considerable time I must say that they were well worth waiting for. I am extremely pleased and would not hesitate to recommend them to anyone.

Well done Marvin Windows and a special thank you to the engineers and xxxxxxxxxxxx you rep.
xxxxxxxxxxx

Shorter quotations extracted from compliments slips and customer satisfaction surveys etc.:

You will be glad to know that your windows garner favourable comments from most of our visitors, which I assume is not the norm in new house observations. We haven't many friends currently undertaking building works but we do credit Marvin as the source of the windows and our complete satisfaction with them.

Just a note to thank you for all the help, attention and guidance you gave us when choosing and ordering our windows.

I am happy with the windows and especially would like to complement xxxxxxxxxxxxx and his team for the efficient no fuss approach they took in fitting them.

We are very pleased with the windows and doors which have come in for a lot of admiration from our friends.

Your installer did trojan work and is proud of his work. A rarity nowadays.

Marvin windows are the best purchase we have ever made - they are fantastic.

Nice people, personal service and the windows work well.

Many friends, not in the construction industry, have made favourable comments when seeing the windows. Adds value to the development.

An excellent company with an excellent product. Surprised you don't market yourself more in the UK.

xxxxxxxxxxxxxxx was pleasant, professional and honest - a pleasure to work with. xxxxxxxxxxxx was wonderful for installation.

I am delighted with the windows. The only concern is cost but you get what you pay for.

Very pleased overall with quality of product and high standard of service. Several friends have commented on how nice the window are, so always recommend Marvin.

Because these houses date back to 1898, you can't just put in any windows you want. We had to submit plans to Dublin City Council to ensure that the windows were in keeping with the original style. All the houses on the road are listed and even attic conversions that are not visible to the front must have period-style staircases, and plans have to be approved by the local authority.

We chose Marvin Architectural for our self-build (literally self-build!) because we were unable to source the quality and spec. from a British company. We have already recommended Marvin to a number of friends.

p.s. our rescued baby heron is also enjoying the comforts of Marvin Architectural!!